TERMS & CONDITIONS
Parental consent needed for all teenage treatments (under 16's).
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Cancellations really do hurt our business, therefore we respectfully ask that you notify us at least 24 hours in advance to avoid a 50% cancellation charge. A 50% booking fee maybe taken to secure your appointment.
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Gift vouchers are available to purchase, these have no cash value and are redeemed against treatments only. Gift Vouchers are valid for 6 months from date of issue. Clients are asked to protect gift vouchers and treat as cash, if lost or stolen they cannot be replaced.
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The Garden Sanctuary reserves the right to amend the terms and conditions of the vouchers from time to time where we consider it reasonable and necessary to do so.
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No heat treatments at least 8 hours prior to any waxing treatment, avoid deodorants, perfumed products, sunbeds and swimming for at least 24 hours after your treatment.
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Patch test required for eyelash and eyebrow tinting.
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No alcohol to be consumed before any treatment.
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Our Prices are subject to change without notice.
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We reserve the right to refuse service.
REFUNDS
Please note that we do not offer any refunds on treatments or product purchases. If you are not 100% satisfied with our services, we ask you to notify us and we will assist you to the best of our abilities. Services are not eligible for refund.
PRIVACY STATMENT
Who We are: The Garden Sanctuary operates a consumer facing beauty, care and well-being salon specialising in providing very high standards of products and services. We are based in Hookwood in Surrey, England.
THE POLICY
This Policy describes the information we collect from you, how we use that information and our legal basis for doing so. By using our services and or the Garden Sanctuary website , you acknowledge your agreement to our Terms of Use and that you have read and understood our Terms& Conditions
INFORMATION WE MAY COLLECT
In the interest of client safety, we maintain records of any health or medical conditions that might indicate a particular treatment or service should be administered. For example, allergies, pregnancy and certain skin conditions. This also helps to identify specific products not recommended for use against certain conditions, for example, products containing nuts or fish oils etc. In addition to the above basic identification data is included. This consists of your age and contact information such as name, address, email and phone numbers.
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These records are not passed on to any third party and are kept securely using encrypted software services such as Google, Amazon, One Drive etc. In all cases access to data is via a password protected software interface and is not otherwise available outside of The Garden sanctuary company network. In the case of paper-based information then this is held securely under lock and key.
HOW DO WE USE YOUR DATA?
To process orders for products and services that you have placed with us.
To provide customer service, including responding to your email requests.
To administrate your account, keep track of and process payments.
To notify you about changes to our policies or regarding any changes in our company.
To inform you about promotions and offers as long as we have your consent to do so.
RETENTION
For legal compliance. For accounting we need to collect and retain your data for extended periods. At least five years). For example, HM Revenue & Customs require we retain records of financial transaction. Therefore, we will retain your information as long as your account with us is active and as is required by UK law.
WEBSITE LINKS
Our sites and email communications may include links to other websites whose privacy practices may differ from ours. When you use a link to an external site, please review their privacy policy and data processing disclosures as they then take precedence.
YOUR RIGHTS
If you would like to see the data we have recorded about you please email a request and we will send this by return email. We will also send the same information by email if requested.
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Should you not wish to receive emails or any other form of communication please use the ‘opt-out’ tickbox overleaf. Please note should you subsequently order another product or email us for support or information then your status will then be active and the details in this notice apply.
To contact us regarding our Data Protection policy please email: Helen@thegarden-sanctuary.co.uk
CONTACT
To contact us in writing: The Garden Sanctuary, 1 Donald Gardens, Hookwood, Horley RH6 0GS
WEBSITE COOKIES
A cookie is small data file stored on your device by just about every website you visit. It can store information about your visit that can then be accessed by the website to customise the information displayed to you. Because in many cases shopping carts, log-in details and product views need to be recalled when you revisit a site this information can be stored also.
The Garden Sanctuary uses cookies to store the basic information required to operate the site and provide functions such as a forum, comments and a shopping service. We DO NOT store any information for the purpose of advertising and do not show any third-party advertising. Your use of our web site authorises our use of cookies in the above context. If you do not wish us to utilise cookies during your visits to our websites you can disable them within your Internet Browser.